All correspondence/s in respect of Tour/Travel Service bookings should be addressed to M/s. Monks and Monkeys Travels Pvt. Ltd.

Booking:

Your contract/Booking is with “MONKS AND MONKEYS TRAVELS PVT. LTD.”. This contract comes into force when a tour of your choice is confirmed by the “MONKS AND MONKEYS TRAVELS PVT. LTD.” and it has received your booking along with booking/advance amount deposit. The travelers are required to furnish all details needed as per booking form and its relevant section must be correctly and fully completed.

ADVANCE/PAYMENT:

All payments can be made to “MONKS AND MONKEYS TRAVELS PVT. LTD.”, by Credit/Debit card or any electronic money transfer. There will be a surcharge of 3% For all confirmed bookings, you are required to pay the full tour cost amount being payable on or before 7 working days of tour start date.

TOUR CANCELLATION / NO SHOW / EARLY DEPARTURE:

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows except peak season:

Cancellation days before departure	Amount of Cancellation Charged
Date change	Allowed before 7 Days
20 days before	Full refund
Less than 7 days	10% of the Tour Cost
Less than 48 hours	25% of the Tour Cost

Note : Above cancellation policy will not be applicable for Train and Flight tickets booking which is as per the airline and railways policy.
Cancellation charges for Flight Ticket booking only:
Actual Cancelation charges as per Airlines + 50 Rs service charges by Monks and Monkeys Travels
Also above cancellation policy may be differ depending on the effective cancellation policy applicable by the various supplier and final cancellation policy would be communicated at the time of making the final booking.

IF YOU CHANGE YOUR BOOKING:

After your confirmation invoice has been issued and if you wish to change your travel dates in any way, for your chosen departure date or accommodation, Company will do utmost to make these changes, but it may not always be possible and may attract charges as applied by the respective suppliers

LIABILITY:

MONKS AND MONKEYS TRAVELS PVT LTD. accepts the liability for those arrangements for your holiday/tour, which are wholly within its control and therefore, accept liability to clients for the negligence of its agents, which include its employees. However, company would like to draw your attention to the following circumstances, which fall outside its direct control or where for some reason company is not prepared to accept liability. The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness,accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or thefthowsoever caused;Any act, omission, default of any independent contractor or other person or by any servant or agents employed by the company who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. Monks and Monkeys Travels Pvt Ltd. is unable to take liability for commercial arrangements being out of its control such as natural disasters, industrial disputes, reason of threat or war, lockdown, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond your control.

The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.
5.1, Where there has been no fault on the part of the company, supplier or gents.
5.2, Where the failures in performance of the contract are attributable to thecustomer.
5.3, Where the failures are attributable to a third party not connected with the provision of the holiday/tour and are unforeseeable or unavoidable.
5.4, Where the failures are
due to unusual and unforeseeable circumstances beyond control.
5.5, Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
5.6,) in case of any force majeure conditions.

However, the Company makes all reasonable steps in ensuring the services matching the industry standards. The information provided to the customer has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith. The maximum liability of company under any case shall be maximum to the total cost of the package charged by the company or total amount paid the customer, whatsoever.

COMPLAINTS:

Although Company makes all efforts to ensure an enjoyable and trouble free tour but, occasionally plans may go wrong. Should you have any complaint, please do report the issue to Company’s Travel Manger at the time who will take all necessary steps possible to resolve the matter immediately. Any disputes between clients and Monks And Monkeys Travels Pvt Ltd. Shall be governed by Jurisdiction of New Delhi, India as per law of the land.

DOMESTICE AIRLINE LUGGAGE ALLOWANCE:

Please note that all the domestic carriers in India allow up to 15 Kg carrier luggage and 7 Kg hand luggage, if any guest carries more than the allowed limit, then one has to pay airline concerned directly and the company shall not be responsible in any manner for such matters. These allowances will be subject to change by airlines.

PASSPORTS & VISAS:

To travel Neighbouring countries from India you would need 06 months valid passport and for certain countries visa will require. And processing of Passport and Visa are not included in the tour cost.

HEALTH:

The Traveller acknowledges that Overseas Trip may involve considerable physical exertion including walking for long distances or long waiting period or other physical activities of like nature which are beyond the control of the Company.
The Traveller undertakes that he/she is physically fit to undertake the above said activities and also that he/she does not suffer from any medical issues or infirmity preventing him/her from undertaking the requisite physical activities.
Company reserves the right to request the Traveller for a medical certificate providing for his/her physical fitness for the Overseas Trip. This may include requirements for immunization or vaccination as specified by the Embassy or the Consulate of the country/countries to which the Overseas Trip is being scheduled.
Traveller acknowledges that it is mandatory to purchase overseas medical insurance policy and other appropriate travel insurance policies, at his/her own cost, to cover the risk for life and his/her property during the period of Overseas Trip on his/her own. Traveller acknowledges that Company shall not be responsible and liable for any theft, damages,bodily injury and loss of life, whatsoever.
Company shall make best endeavours to assist the Traveller during medical emergencies and facilitate the return of the Traveller to his/her home country. However, Company shall not be in any way responsible for any loss of life or property in any manner, whatsoever. Company shall not further entertain any refund claim for the pending duration of the Overseas Trip which could not be continued due to medical reasons.
The Trip/tour Quote does not include cost of insurance premium towards insurance policies. Accordingly, Traveller is strongly advised to purchase the appropriate medical insurance policies.

EARLY CHECK-IN / LATE CHECK-OUT:

Please note that standard check-in / Checkout time in most of the hotels are 1400 Hrs. to 1300 Hrs (IST). Therefore, cost of Early check-in or Late check-out is not included in the tour cost. Company can always make a request for early check-in or Late checkout if required but without any guarantee and that entirely depends upon the policy of the hotel, time of the year and availability of the room.

EXTRA USES OF OUR VEHICALE:

Please note that cost of the vehicle (car / coaches with the driver) is not included in the tour cost like : - Usage of vehicle like after transfer or after sightseeing untill or unless it is mentioned in the itinerary.

RIGHTS TO AMEND THE ITINERARY IF REQUIRED:

Tour once commenced will strictly go as per the finalized itinerary. In case of events and circumstances beyond control, Company reserves the right to change all or any parts of the contents of the itinerary for safety and well-being of its guests/passengers.

SURCHARGE:

The Price of your travel arrangement are subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, Company will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.

GENERAL TERMS AND CONDITIONS:

MONKS AND MONKEYS TRAVELS PVT. LTD., reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether. MONKS AND MONKEYS TRAVELS PVT. LTD. shall be the sole authority for interpretation of these terms.
MONKS AND MONKEYS TRAVELS PVT. LTD. shall not be liable for any loss or damage arising due to force majeure events.
In the event of any misuse or abuse of the offer by the Customer or travel agent MONKS AND MONKEYS TRAVELS PVT. LTD. reserves the right to deny the offer or cancel the booking at its sole discretion.
MONKS AND MONKEYS TRAVELS PVT. LTD. shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer.
“The above terms and conditions shall be part and parcel of the User Agreement”